Terms and conditions 

These general terms and conditions apply to every agreement in the context of the visit to the event, purchases in the web shop and the purchase of all access and camping tickets therefor between the visitor of the event and the organization, regardless of how it is established. By purchasing and/or using a product from the web store, ticket and/or entering the location of the event, including the festival site and also the campsite, the visitor agrees to the content of these terms and conditions.

The organization of the event and/or the managers of the event location, under which the campsite can apply house rules, which apply in addition to these general terms and conditions and which can be found on the website (s) of the organization and/or at the event location. By purchasing the ticket in advance, the visitor also agrees to these house rules.

The organization can change these general terms and conditions in whole or in part at any time. Visitors are informed of the changes in a timely manner because the organization will report this on the relevant website (s) of the organization. The visitor has to inform the organization in writing within 10 (ten) working days if he does not comply to the changes on the grounds of reasonableness and fairness, otherwise the visitor will be deemed to have accepted the changes.

The invalidity of any provision of these general terms and conditions does not affect the validity of the other provisions.

Access

Make sure you bring an ID card. 

Liability

Visitors enter the event location and attend the event at their own risk. The organization is not liable for loss of, theft of and/or damage to visitors’ possessions.

The organization is not responsible or liable for any damage as a result of the cancellation, changes or deviations in (the content of) the program of the event, nor for any other damage, for whatever reason, which is directly or indirectly the result of acts of the organization and/or event location, of persons in (one of) their service, or of other persons employed by or on behalf of (one of) them, or of third parties, during the event or in in connection with the stay at the event location, unless the damage is the result of intent or gross negligence on the part of the organization

Admission tickets, conclusion of the agreement

An agreement is being concluded with Solar Festival B.V. and its events, as soon as the person who wishes to order and purchase an admission ticket clicks on the order button on the relevant website. The person is then obliged to pay (via I-deal) the ordered tickets and Solar Festival B.V. and its events, is obliged to send the tickets after receiving the payment.

A ticket for Solar Festival B.V. and its events contains a barcode. The barcode is unique. The ticket is issued once and gives access to one person. Data will not be provided to third parties. Solar Festival B.V. and its events respect the privacy of its visitors. This privacy applies to all information provided via the websites of Solar Festival B.V. and its events is provided. Solar Festival B.V. and its events use the data only for processing the transaction for which the data was provided.

The risk of loss or damage to the tickets lies with the person who has purchased an admission ticket. 

The tickets received may not be reproduced or resold or transferred to third parties. If you act contrary to these provisions, the organizer of the event will deny him/her access to the event and the relevant tickets will be invalidated. In that case the visitor is not entitled to a refund or compensation.

If tickets have been multiplied in any way and several tickets with the same barcode are offered at the access control to an event, then Solar Festival B.V. or the organizer of the event has the right to determine that the person who first shows the ticket is the person entitled to access it at the start of the event.

Solar Festival B.V. and its events have the right to invalidate the ticket (s) or to deny (or have them denied) access to the event (by the organizer of the event) if and as soon as one or more of the mentioned in these general terms and conditions, rules and house rules provisions are being violated. In that case the visitor is not entitled to a refund or compensation.

Force majeure, suspension, postponed, moved or canceled events

Solar Festival B.V. and its events reserve the right to postpone the event, move it to another date and/or location or cancel it entirely before it commences, if (part of) an event is canceled as a result of force majeure as this applies in the broadest sense of the word. This includes in any case, but is not intended to be exhaustive: foreclosure due to shortcomings or illness of artists and suppliers, (local) government measures, (extreme) weather conditions and the threat of, storm, fire, theft, water (nuisance), riot, war -/acts of terrorism or threats, intervention by the police and/or fire brigade, strike, transport difficulties and other serious failures in the organization of Solar Festival BV and its events, if the necessary permits have not been granted or have been withdrawn and (part of) an event cannot take place or must be canceled under an order issued by the competent authority and all other incidents that originate outside the sphere of influence of Solar Festival BV and its events, but as a result of which they are unable to fulfill the obligations under the agreement and which circumstances cannot be attributed to them. In such circumstances, Solar Festival B.V. and its events will inform the person who has bought an admission ticket as soon as possible via the website and/or by e-mail or to inform visitors in another way if the event has already started.